Shipping policy

Order processing

Custom cards enter processing after the order and required design information are confirmed. The order page shows the current status. Production and delivery estimates are provided after review and are not guaranteed delivery dates.

Address changes

Contact support immediately with your order number. An address cannot be changed after dispatch, and changes may not be possible once production begins.

Tracking and delivery

When tracking is available, the courier and tracking number appear under My Orders. Customers are responsible for providing a complete, serviceable address and responding to courier delivery attempts.

Damage or missing delivery

Report damaged, incorrect, or missing deliveries promptly through Support. Keep the packaging and provide clear photographs when applicable so the issue can be investigated.