Returns and refunds

Custom products

Personalised cards generally cannot be returned for a change of mind after production begins. This does not affect rights relating to faulty, damaged, misdescribed, or incorrectly produced goods.

Requesting help

Submit the order number, explanation, and supporting photographs through Support. Requests are reviewed against the order design and delivery record.

Approved resolutions

Depending on the issue and applicable law, an approved resolution may be a correction, replacement, partial refund, or full refund. Refund timing after approval depends on the original payment provider and bank.

Cancellations

Ask to cancel as soon as possible. Cancellation is not guaranteed after design approval or production begins. Any approved payment reversal is returned through the original payment method where possible.